Shipping & Returns
We appreciate your business! Local delivery or pick up orders are fulfilled within the same day when placed for the Fort Myers store. Orders placed for the Port Charlotte, Sarasota or Naples locations require an additional business day for delivery or pick up.
Domestic orders shipping via UPS and USPS will be packaged and sent within 1-2 business days. Orders placed on the weekend or a holiday will ship on the next business day. Tracking numbers will be sent via email as soon as your package ships.
Hazmat orders MUST ship UPS Ground. We reserve the right to change shipping vendors, depending on the Hazmat restrictions with your order. Changes will not affect your shipping rates or extend the ship time for your order. See the maps below for transit days for USPS Priority and UPS Ground.
How to Return items to us for Exchange or Refund:
At Supplies Plus, we strive to make your purchasing experience as pleasant and easy as possible, and that includes making it easy for you to return or exchange a product with us. We ask only that you follow these simple procedures: The returned merchandise must be new, complete and in its original packaging. Hazmat items cannot be returned. We cannot issue a refund for any product that is returned to us that has been used or altered, or has any missing parts or packaging. The return must be made within 30 days of receipt of your order. You must e-mail us at email@example.com or simply call us at 239-314-7874, ext 1008 and we'll assist you with your return or exchange.
We will send you an email response with the status of your authorized return, the return address and any other instructions. Please securely pack the product, including a copy of the return authorization email sent to you. Send it, shipping and insurance charges prepaid, to the address we will provide to you in the return authorization. It is helpful to get a tracking number in case the carrier loses the package.
Lost or Damaged Shipments:
We will make every effort to find your order. However, sometimes packages are damaged or lost. Please contact us if your package is missing or damaged via phone at 239-314-7874, ext 1008 or by email at firstname.lastname@example.org. Most lost packages take up to 7 days to investigate. If your package is determined to be lost, a refund will be issued.
Damaged packages require photo proof for a refund or replacement. Images MUST include the following - The shipping label, all items inside the box from above, each damaged product in packing material and outer box (all sides). UPS reserves the right to inspect the package with a value over $1,000. We require that you keep the damaged package until the claim payment has been confirmed (up to 15 days).