Shipping & Returns
We appreciate your business! Local delivery or pick up orders are fulfilled within 2 hours when placed for the Fort Myers store. Orders placed for the Port Charlotte, Sarasota or Naples locations require an additional day for delivery or pick up.
Billing & shipping address must match to place an online order. If you have questions, please call us at 239-334-6676.
Domestic orders shipping via UPS and USPS will be packaged and sent within 1-2 days. Hazmat orders over 2.2 lbs. solids or 1.1 lbs. liquids MUST ship UPS Ground. Hazmat orders under 2.2 lbs. solids or 1.1 lbs. liquids will be shipped USPS Parcel Select (2-8 days). We reserve the right to change shipping vendors, depending on the Hazmat restrictions with your order. Changes will not affect your shipping rates or extend the ship time for your order. See the maps below for transit days for USPS Priority and UPS Ground.
How to Return items to us for Exchange or Refund:
At Supplies Plus, we strive to make your purchasing experience as pleasant and easy as possible, and that includes making it easy for you to return or exchange a product with us. We ask only that you follow these simple procedures: The returned merchandise must be new, complete and in its original packaging. We cannot issue a refund for any product that is returned to us that has been used or altered, or has any missing parts or packaging. The return must be made within 30 days of receipt of your order. You must e-mail us at email@example.com or simply call us at 239-314-7874, ext 1008 and we'll assist you with your return or exchange.
We will send you an email response with the status of your authorized return, the return address and any other instructions. Please securely pack the product, including a copy of the return authorization email sent to you. Send it, shipping and insurance charges prepaid, to the address we will provide to you in the return authorization. It is helpful to get a tracking number in case the carrier loses the package.
Lost or Damaged Shipments:
We will make every effort to find your order. However, sometimes packages are damaged or lost. Please contact us if your package is missing or damaged via phone at 239-314-7874, ext 1008 or by email at firstname.lastname@example.org. Most lost packages take up to 15 days to investigate. If your package is determined to be lost or damaged a refund will be issued. Damaged packages will require photos of the damaged product, label and outer packing.